Privacy Policy

Last updated:

1. Who We Are

The organisation responsible for your personal information under the Privacy Act 1988 (Cth) is:

Charmingeucleari
2115 N Circular Rd, South Hedland WA 6722, Australia
Email: askuse@charmingeucleari.world
Phone: +61 8 9172 3444

2. Scope of This Policy

This Privacy Policy describes how we collect, use, store, disclose, and protect personal information when you visit charmingeucleari.world (the "Website") or contact us. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) contained in that Act, and other applicable Australian privacy and communications laws, including the Spam Act 2003 (Cth) where we send electronic marketing messages.

Where European visitors access the Website, we also respect applicable requirements under the General Data Protection Regulation (GDPR) to the extent they apply to our processing.

3. Personal Information We Collect

3.1 Data You Provide

When you use our contact form, we may collect:

  • Your name
  • Your email address
  • The content of your message
  • Your consent to data processing

3.2 Data Collected Automatically

When you visit our Website, we may automatically collect:

  • IP address (anonymised where possible)
  • Browser type and version
  • Operating system
  • Referring URL
  • Pages visited and time spent on pages
  • Date and time of access

3.3 Cookie Data

We use cookies and similar technologies as described in our Cookie Policy. Cookie preferences are stored locally in your browser.

3.4 Collection Notice

When you use our contact form, we collect the information you enter so we can respond to your enquiry. Providing this information is voluntary, but we may be unable to reply if essential details are missing. We generally collect personal information directly from you through the Website, in line with APP 3 and APP 5.

4. Why We Collect Personal Information

We collect and use personal information only where reasonably necessary for our functions and activities. Our main purposes are:

  • Responding to enquiries — to read, assess, and reply to messages you send through our contact form (APP 6)
  • Website operation and security — to maintain the Website, prevent misuse, and protect our systems (APP 6)
  • Analytics — to understand how the Website is used and improve content, only where you have consented to analytics cookies (APP 3 and APP 6)
  • Advertising measurement — to measure advertising performance and relevance, only where you have consented to marketing cookies (APP 3 and APP 6)
  • Legal compliance — to meet obligations under Australian law (APP 6)

We will not use your personal information for a secondary purpose that is unrelated to the purpose for which it was collected unless you consent or another permitted exception under the APPs applies.

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, or as required by law:

  • Contact form submissions: up to 24 months after the enquiry is resolved
  • Server logs: up to 90 days
  • Analytics data: up to 26 months (if consent given)
  • Cookie consent records: up to 12 months

After the retention period, data is securely deleted or anonymised.

6. Disclosure and Overseas Transfers

We do not sell your personal information. We may disclose personal information to:

  • Hosting, IT, and infrastructure providers that help us operate the Website
  • Analytics and advertising technology providers, only where you have given consent for the relevant cookies
  • Professional advisers where reasonably necessary
  • Law enforcement, regulators, courts, or other bodies when required or authorised by Australian law

Some service providers may store or process personal information outside Australia. Before disclosing personal information overseas, we take reasonable steps to ensure the recipient complies with the APPs or is otherwise bound by laws or contracts offering comparable protection, as required by APP 8. Where GDPR applies, we also use appropriate safeguards such as Standard Contractual Clauses where required.

7. Your Rights and Complaints

Under the Privacy Act 1988 (Cth) and the APPs, you may:

  • Request access to the personal information we hold about you (APP 12)
  • Request correction of personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)
  • Ask us whether we hold personal information about you and how we collect, use, and disclose it
  • Withdraw consent for optional cookies or marketing communications, without affecting the lawfulness of earlier processing based on consent
  • Make a complaint to us if you believe we have interfered with your privacy

To exercise these rights, contact us at askuse@charmingeucleari.world. We will respond within a reasonable period, and generally within 30 days. We may need to verify your identity before providing access or making corrections.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992. If GDPR applies to you, you may also lodge a complaint with your local data protection authority.

8. Data Security and Data Breaches

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, as required by APP 11. Measures include:

  • HTTPS encryption for data transmitted through the Website
  • Access controls limiting personal information to authorised personnel
  • Periodic review of our information handling practices
  • Secure storage arrangements with our service providers where applicable

If we become aware of an eligible data breach under Part IIIC of the Privacy Act 1988 (Cth), we will assess the incident and, where required, notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.

9. Direct Marketing

We do not send unsolicited commercial electronic messages in breach of the Spam Act 2003 (Cth). If we contact you by email in response to an enquiry, that communication relates to your request. Where we use marketing cookies or send promotional communications in future, we will do so only with your consent and will include a clear way to unsubscribe or opt out.

10. Anonymity and Pseudonymity

Where lawful and practicable, you may interact with the Website without identifying yourself. However, if you submit the contact form we need your name and email address so we can respond to your enquiry (APP 2).

11. Children's Privacy

Our Website is intended for a general audience and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page. We encourage you to review this policy periodically.

13. Contact

For any questions regarding this Privacy Policy or our data practices, please contact:

Charmingeucleari
2115 N Circular Rd, South Hedland WA 6722, Australia
Email: askuse@charmingeucleari.world
Phone: +61 8 9172 3444